Service Desk Solutions for Your Business

                 5 effective CRM-solutions for service automation

Exclusive client experience, formed on the basis of an ideal service, has become a key competitive advantage in the world ruled by consumers. Below you will find a selection of CRM solutions that will help automate customer service processes and bring them to perfection.

Strong and reliable companies are characterized by high business standards – defect-free production, high product quality and punctual deliveries. To offer the customer a product that meets his needs at a price that satisfies his expectations is not enough. The way to his heart lies through the ideal service. Convenient registration of an order, its prompt execution, fast delivery and high-quality customer support is what forces the customer to buy from you again and again.

According to statistics, 66% of customers refuse to use the company’s services because of poor-quality service. Faced with an incompetent service, only 37% of them are ready to give a second chance to the company. This forces the companies to look more closely into their business processes, automate them in order to improve service standards, and reduce costs. We compiled a list of 5 service desk solutions that will help you organize an effective service operation.

  1. Bpm’online

Bpm’online is a cloud-based product for managing client requests across all communication channels, offering The manufacturer offers different packages:  customer center for companies that want to automate work with client requests, and service enterprise to organize a single customer service center and internal units, taking into account ITIL recommendations. Key features of the service desk are:

  • Management of the client base: the system accumulates all information about customers in one place, automatically fills profiles, stores the service history, provides a wide range of tools for segmentation and analytics of the customer base;
  • Omnical communication: the integration with the mail services, telephony and the site, allows you to work with customer requests from different channels in a single window;
  • Full contact center: a single operator window allows the contact center employee to work with daily tasks, process call queues, make mass communications, etc;
  • History of appeals: the system automatically registers the appeals, fixes their history, systematizes and collects them in one section;
  • A systematic catalog of services and products.

  1. Jira Service Desk

JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. The Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service.


  1. Zoho Desk

This web-based customer service application helps your company build stronger relationships with customers. It’s customizable, convenient to use, and cost-effective.

Zoho Desk:

  • Gives your team the best tools to help customers while automating frequent tasks that otherwise take up more time;
  • Helps bring together employees from across departments, to give customers a truly unified customer service experience;
  • Creates availability over a variety of channels—email, phone, live chat, social media, etc.;
  • Allows you to customize extensively and integrate it with other apps.

  1. Freshdesk

Freshdesk is a cloud based solution that offers everything a business needs to deliver exceptional support. Freshdesk is affordable, and is free forever for the first three agents. Freshdesk offers all the tools companies need – robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more.

  1. Vision Helpdesk

This service desk is an all- in-one customer support help desk that allows you to manage various channels like E-mail, web-forms, Twitter, Facebook, Calls. Vision Helpdesk offers unique Customer Service Software Tools:

  • Help Desk Software (Multi Channel Help Desk)
  • Satellite Help Desk (Multi Brand Help Desk)
  • Service Desk (ITIL / ITSM Help Desk)

5 Powerful Ways to Give Your Small Business an Edge

It seems like everyday there are more and more small businesses opening up. While this is great for consumers, it means that all small businesses need to work hard to stand out from the rest of the crowd. You want to allow your business to grow and reach goals without going under. Here are five ways you can give your small business an edge to do just that.

  1. Better Your Management

If your team is suffering due to your management skills then your whole business will suffer as well. This will take some deep introspection as you spend time figuring out where your strengths and weaknesses are. Remember to communicate and keep your team organized to optimize their performance. If you struggle with being a good boss then you might want to look into management classes. They may seem like a splurge, but if you don’t have a good handle on how to track your team, your whole business will suffer.

  1. Keep Customers at the Front

It’s important to remember that every business will fail if they don’t have a strong customer base. You need to not only keep your customers happy but also make sure that you are gaining new ones all the time. Customer referrals are a great way to keep new customers coming in, and these referrals happen as quickly as someone posts a review of your business online. Making sure that each interaction with a customers is as pleasant as possible is a great way to ensure that you are getting great reviews.

  1. Pay Attention to Your Debt

The fees and interest that come along with loans can really hinder your business from growing. You may find yourself overly stressed from trying to manage your debt. If you can take the time to sit down with a banker and consolidate your debt or restructure it, you may find that you have any easier time paying your bills and that you don’t have to spend as much time worried about them.

  1. Build a Dream Team

You want to make sure that you are hiring the best people available for the job. When a business has a great team of employees who are happy with their jobs, then the customers will be happier too. One important aspect of a potential employee that often gets overlooked is their emotional maturity. Employees may have to do something outside of their skill set or work with a group of people they don’t prefer. Someone with emotional maturity and intelligence will be able to handle these difficulties with grace.

  1. Be Creative

As the boss, you may feel the need to micromanage everything, but stifling the creativity of your team will only hurt you in the long run. Allowing your employees to be creative when they are problem solving or working with a difficult client may allow them to come up with solutions that you never considered. When people are given the space to think outside of the box they are usually happier, as well.

About the Author

Morris Edwards is a content writer at, he writes different topics like How to Get Started With Online Business: 5 Great Ideas and How to tweak your small business for success and all topics related to Singapore Business and Singapore company registration.


Company: Singapore Company Incorporation Consultants Pte Ltd

Address: 10 Anson Road International Plaza #27-15, Singapore 079903

Telephone: +65 66531211



Planning To Buy Jet Fuel for Your Pre-Trip? Things to Consider

When it comes to buying jet fuel and arranging it for your trip, you need to consider a number of things like finding the best price in the market, getting it delivered on time, as well as availability of better credit options. Getting the fuel arranged on time as well as at the right price that too using a fuel card makes things better. Moreover, getting your fuel arranged in advance before your reach there is always best.  You need to consider a few things when planning a trip and they are:

What should be the foremost step when buying jet fuel?

It is always better to know about the trip details before you contact the sales representative to buy aircraft fuel. It must be made clear about the type of the flight like whether it is non-scheduled commercial or a private business flight, whether there is a need of anti-icing additive like Prist and how about having some alternative stops to take up fuel as a part of cost cutting. Moreover, getting fuel price including taxes and other fees should definitely be considered.

Are jet fuel prices estimated for each stop and what kind of information can be expected in it?

Most of the time this depends on the aviation fuel supplier. In case of some operators, you will get the fuel information through the software program. Some of the displayed price includes taxes. It would be better that you get the estimate price along with taxes and other fees as it will help to compare the price with other fuel suppliers in the market. To get the right price results, it would be important to mention whether you are going for a charter flight or whether you will be taking a domestic or international flight next time. Lack of proper information will give you wrong results.

What all should be considered when getting fuel estimates?

Check for the estimated date, look for the applicable taxes as well check the supplier who is going to fuel the aircraft. With the changing location and the supplier the prices of aircraft fuel is going to change. Make sure you go for a major jet fuel supplier for better deals. Also be aware of the cancellation fees as well as the minimum volume requirements. Some of the locations are seen to be charging more for the after-hour-jet fuel deliveries.

What is the validity of the jet fuel prices?

Most of the time it purely depends on the frequency of the supplier to update the prices and the destination. In some countries, the fuel prices are updated on daily, monthly or bi-monthly basis. At certain countries like of US, the fuel prices are updated weekly. So it would be better that you get the fuel prices for a date very close to your trip.

What information should be provided for a fuel uplift arrangement?

The information varies from location to location. Most of the time, you are asked to provide the company name, tail number, ground handler, volume requirements, ICAO destination, ETD/ETA, and next destination. In case you need large volume of jet fuel, you must make a request in advance.

So better keep these things in mind and enjoy an amazing trip with you aircraft.

Don’t Hesitate to Invest in Quality Leaflets

Most business owners prefer not to go with traditional advertising tools especially since there are modern advertising tools like social media. Advertising online is usually free of charge. One post via Facebook could reach hundreds or thousands of people. This is why most business owners think that it is a practical choice.

Print media on the other hand are not free. You have to pay a certain amount of money in order to distribute the advertising to a large crowd. The amount depends on the quality of the paper used, number of copies, and the overall design.

It might be easy to just go for modern advertising techniques. After all, they are free. However, you need to understand that you should target different groups of people with each advertising tool. For instance, if you are advertising online, you are typically geared towards a younger audience and those who are tech-savvy.

On the other hand, if you are going for print media, you want to advertise to local audiences and an older demographic. In short, you are catering to a different group of people. This means that sacrificing any of these advertising tools might hurt your company in the long run.

Just pay for it

You might think that folded leaflet printing as an advertising tool is another expense. You might also think the same way about flyer printing, roller banners, display stands and pop up banners. However, since you get tons of benefits from advertising using print media, you won’t regret paying for these tools.

Besides, if you start reaping the benefits for your business, you will realise that you have made the right choice. You might miss out a certain group of people if you do not consider print media. You will also realise that the amount you will get in return is a lot higher than the amount you spent for leaflet printing. In short, it is a wise business strategy.

Publish only the best

Once you have finished designing the leaflets, the next thing to do is find the best printing companies to do the job. They will see to it that the leaflets you are putting out for people to read are worth reading. The paper quality must be good. You don’t want people to throw away those leaflets without even glancing at the content.

It is totally understandable if you decide to drop print media in exchange for online advertising due to the cost. However, you should also realise that there are benefits in using print media and you will miss a lot of these if you just go for online advertising. Start designing now and consult the other people in your business for their creative suggestions.

What You Have to Know About Dissertation Proposal Writing Service and Why

dissertation proposal writing service: the Ultimate Convenience!

Best of luck by means of your proposal writing! Therefore, it has to be persuasive. Then make sure it does. Reading that numerous proposals at one time can wear you down. It is obviously simpler to describe an expansion program and present financial data for an existent business than it is going to be to describe how you’ll receive a new business ready to go.

As an overall rule, your very first step in preparing to compose any type of proposal needs to be to gather information regarding your prospective client. A proposal ought to be caused by numerous conversations with a prospective customer. Until it’s necessary to compose a proposal on which your professional survival depends, it’s challenging to integrate all the advice you’re given.” It’s helpful to recognize that proposals aren’t inanimate documents which occur sooner or later in a business deal. After the proposal is written, take a while to be certain that the pages seem good, too. Only after knowing your prospective sponsor well, you can think about preparing a winning proposal. You can depend on a perfectly-done dissertation proposal or another sort of paper.

Ask somebody who is unfamiliar with your project to evaluate your proposal. Then ask them to let you know from memory precisely what the project is going to do, the way that it is going to do it, the reason it is significant, and the way it’s different. Most projects are small enough they most likely don’t have an extremely compelling intrinsic price.

If you are thinking about how to compose a business proposal, just adhere to the tips mentioned below. You must learn how to compose a business proposal. Writing a business proposal doesn’t have to be an intimidating project. One should be really careful when drafting a business proposal, since this is what is going to make or break the offer.

Clearly a project proposal isn’t unlike the company proposal sample. Second, the project proposal should be written in an official way, since it’s a tool of business communication. Firstly, your project proposal example must outline the precise numbers. Undertaking Proposals contain key info regarding your undertaking.

For industrials with more complex services and products, the proposal is just one of the majority of critical sales tools. Therefore, if you opted to compose your dissertation proposal all on your own, you may use a few helpful tips we got for you. A dissertation proposal isn’t a mini-dissertation. You can be sure your customized dissertation proposal help will satisfy the compulsory assessment criteria.

Choosing Dissertation Proposal Writing Service

Students will work in little groups to finish a letter proposal. Most students fall in the trap of working with the proposal to really prove the aims of the paper. Every graduate student is totally aware that to be able to finish their course work they’d be expected to compose an academic dissertation as a portion of the curriculum.

The Lost Secret of Dissertation Proposal Writing Service

Don’t worry-proposal writing is most likely not as hard as you believe. Concise writing does not include unnecessary words. Proposal writing differs from other kinds of academic writing. Effective proposal writing may be a competitive benefit. It is such an automatic part of communication that many of its most useful marketing possibilities are simply overlooked. Small business writing is a significant part of producing an impressive small business offer document.

Checking Content Requirements And Developing Them According To Requirement Level

Most of the understudies get truly frightened of the errand when they are doled out to compose a research project. Writing a research manuscript is a troublesome undertaking anyway; it is still very conceivable to accomplish it. Most importantly, you are required to commit adequate time for choosing your topic, leading the exploration and aggregating the examination material in a methodical way. This should be possible by making a legitimate timetable for each period of setting up your research project. This will inevitably make your written work prepared significantly simpler to deal with. After you are through with the underlying procedure, make a layout of your research project in view of the data and other profitable information you have. If you are startled about the plan of viable substance, at that point you can discover the arrangements at and in addition different others accessible on the web.

Different content requirements on the basis of their requirement level

The request of substance necessity is truly evident and a large portion of the understudies from various level require it the greater part of the circumstances. Regardless of whether, it is to present a research document or to detail a proposal, proficient substance formation is an approach to help them by conveying required material. The contrasts amongst undergrad and graduate level written work ought to be somewhat self-evident. All things considered, graduate understudies are standard more than undergrad ones. Instruction is a movement; something is being expanded upon and enhanced as it has gone consistently. Be that as it may, on the grounds that this bodes well does not imply that the genuine contrasts between the composed results of each level of study are that reasonable. All things considered, the language structure, accentuation, technicalities, and other such issues are relied upon to be right in the both situations.

Graduate level composition should demonstrate a substantially more noteworthy rate of unique idea as opposed to undergrad level. In the early school years, understudies are engrossing a lot of learning about their picked zones of study. It is not out of the ordinary and truth be told, it is regularly disapproved of that understudies at that level are contemplating their controls. Obviously, graduate level understudies keep on researching what others have found before them, yet once more, they are relied upon to add to their fields, while undergrad level understudies are most certainly not. So the inquiry is still live about composing styles and its related needs contrasting from level by level.

An exploration driven publications must contain reason according to the particular need of a task with the trainers’ guidance. As both reason and the detailing of theory are interrelated, along these lines, their criticalness is obligatory in a postulation driven manuscript so as to clarify the idea and deliberate focal thought with the proof of writing and sensible attestation. Their relationship is critical as to illustrate the examination driven proposal paper with the important certainties that may be useful for legitimate legitimization. Advancement of a powerful contention too requires profound focus and considerations for the all around characterized reason, and last examination and gainful outcome for the elucidated theory.

Keeping in mind the end goal to create quality substance for the need of various reasons, the whole article ought to have principle goal of the examination document which is to distinguish the correct precise technique for checking the recently obtained and existing materials which are to be used amid the operation. For clarifying and advocating the motivation behind research document, the understudy should dig the wellsprings of

essay writing identified with particular stuff keeping in mind the end goal to help the composition work. By investigating the accumulated certainties, the understudy will have the capacity to stand up to the disputable circumstance and give recommendation which might be required subsequently. In this manner, it has been demonstrated that reason for existing is the aim of something and theory is the illumination of same thing. As the intention of composing work is truly particular subsequently it ought to be precisely created under expert supervision.

Employing proficient written work administrations suppliers may be a most ideal route keeping in mind the end goal to get phenomenal substance of your needs. There are different firms offering quality substance to the understudies and other age bunches identifying with their requirements inside given time period. In any case, it is likewise fundamental to check their experience, cash going to be contributed upon and also different basics that are certain to offer you content in light of your necessities.

Important of carpet cleaning

It is a fact that carpets give more beautiful and classy look to a home then wooden floors or any other type of flooring. They are a form of luxury, elegance and style. The design and material of the carpets shows the taste of the owner of the premises. Carpets are in trend from year’s decades and even now they didn’t have lost their value.  Carpets are beautiful but they also need more care and maintenance other type of flooring. It is very important to keep them cleaned and maintained to keep the look of the house beautiful and to keep the air hygienic and pure.

in the past there were not too much chemicals or bacteria in the air but now because of so many industries and change in climate, the air has been polluted very much and in this situations keeping carpets clean has become impossible and this is also the reason many people do not carpet their houses even if they want too. They think that they are saving the health of their family.

These people do not know that they can have carpets and still can keep their families safe from germs and that is possible by regularly cleaning the carpets. This seems like a tough and time consuming job but if you will do it regularly, it won’t be that much difficult.

There are many machines available in the market for carpet cleaning, you can purchaser one. You will also find many types of solutions, soaps and shampoos for it but make sure that whatever you are purchasing is mild. Products with hard chemicals can ruin the fabric and can also be dangerous for the skin of the person who is using them.

Sometimes, a spot or stain on your carpet will become extremely difficult to get out. However, this will only happen if you didn’t deal with the problem when it first happened. This means that the moment something is spilled onto your carpet or your pet gets it dirty; you have to deal with the problem.

If you want to get a thorough cleaning you can hire Toronto carpet cleaning services. These people would know the best products and do the job in less time. There are also many new techniques which are being used in this cleaning and only professionals would know about those techniques.


Selling a Car? Know the Role of Insurance

In our country, it is mandatory as per law to have car insurance if you own a car. It is a must to have your car insurance documents before you take your car out for a stroll, failing which you may bear some serious implications like a heavy fine or other legal penalties. Hence you must also keep a copy of the car insurance papers in your car.

Car insurance is compulsory in both the cases – buying a new car as well as a second-hand car. In the case of latter, the car insurance policy must be owned by the new owner of the car. If you are selling your used car to a buyer, there are two options for you:

  • First, you can transfer your car insurance papers in the name of the buyer or the new car owner if the buyer agrees to do so.
  • Secondly, you can cancel your car insurance policy midway, claim the amount and the buyer can apply for a new car insurance policy on his name. Let us discuss this one by one.

Transferring the Car insurance in the buyer’s name

Before the transfer of papers, the buyer of the car needs to understand the kind of insurance policy of the car and other terms and conditions. The seller must know the details regarding No Claim Bonus discounts etc.  He must also make sure that the policy is correctly transferred in the buyer’s name to avoid confusion and legal complications later.

The buyers must know that he must get the car insurance policy transferred in his name within the first two weeks of buying a car. If he does not do so, he may be at a risk of rejection of the insurance claim. Also, it is important that the car insurance and registration of the vehicle must carry the same name and address.

To transfer the car insurance policy in the name of a buyer, the seller must notify his insurance company along with submitting the fees of transfer and pro-rata recovery of NCB. The details that may be required to be shared with the insurance company to transfer insurance paper in new name are the following:

  • Car plate number
  • Model and make of the car
  • Contact details of the seller
  • Contact details of the buyer
  • License number of the seller
  • License number of the buyer
  • The price of sale
  • Date of sale

Also, after transferring the car insurance policy, the No Claim Bonus (NCB) must be claimed by the seller from the insurance company in case the seller has not claimed any insurance amount in. NCB cannot be transferred by the seller to the buyer as per the car insurance rules.

Cancelling the car insurance policy

If you have decided to cancel your car insurance policy while selling your car, you are eligible for a refund from the insurance company. The insurance company may charge you some amount of the premium for cancellation, depending how old your car insurance policy is. Generally, the percentage of premium charged is 10% if you do the cancellations within first month, 20% within the second month and so on. If your car insurance policy has already crossed eight months, you will not be able to cancel the policy.

You must write a self-attested letter to your car insurance company regarding the cancellation of the policy. After processing your request, the car insurance company will give you a letter confirming the cancellation and your remaining amount after adjusting your car insurance premium with the cancellation charges.

Why Should Your Business Adopt ACH Payment Processing Today

Businesses have been acquainted with cash, checks, and credit cards for a long time but are now gradually transitioning in using Automated Clearing House (ACH) payments instead. An ACH transaction is the process of electronically moving money from one bank account to another using a unique routing amount (like what’s found at the bottom of a paper check).

Presented below are 5 key ways ACH processing can be beneficial to your business:

Less Paper Work & Hassle

ACH transfers save businesses from the hassle of paper invoices, checks, and trips to the bank. With no more need for these time-consuming procedures, businesses can use their payroll and accounting staff to accomplish other goals. In the meantime, your customers will also benefit from the convenience and increased flexibility of payments.

Lower Fees Compared to Traditional Methods

Typically, ACH payments have the lowest fee compared to using check and bank cards. The reason being that ACH transactions do not use intermediaries to transfer money, which often leads to higher costs. Instead, the funds are transferred directly in one bank account to the recipient.

Recurring Billing is Easy with ACH

automatic payment can be done easily by setting up recurring billing using ACH payments. If the customer has authorized the billing schedule, you can use a payment process program to immediately invoice the customer. The whole process is also automated with auto-invoicing, payment and payment tracking – it is so easy to use.

Quicker Access to Funds

ACH payments can only be challenged for three reasons: it was not the specific amount authorized, it had been processed earlier than the authorized time, or it was not authorized at all. On the other hand, traditional credit cards could be disputed for a much wider variety of reasons. With ACH payment processing, you receive immediate failure notification, which will take the waiting and questioning out of when you will get paid. An ACH purchase also generally means quicker access to your funds. Traditional credit cards do have a higher rate of non-payment and banks will even hold up the funds for days or sometimes weeks.

Say Bye to Frauds

It is no secret that identity theft is a concern for everyone involved in the transaction. You may have customers who naturally feel uncomfortable providing a bank account number. However, when customers provide the information required to make an ACH payment, it is entered using a totally secure system that is encrypted. Even when you need to send a paper check, customers provide the same information required for ACH processing. The difference is that paper checks are exchanged through  multiple hands in the process and run the risk of being left out in an unsecure area or lost. This will not happen when transferring electronically as everything is safely encrypted.

Ways to Improve the Productivity through New Product Introduction (NPI)

New Product Introduction evolves four phases for its working – concept design, alteration, prototyping, and production. To launch any brand new product in the market for the first time, the New Product Introduction is an essential process for any company. If you want a successful product launch, it is important that new product introduction plan should be very innovative. The successful product launch in the marketplace helps in boosting sales and also encourages the company growth.

With the proper optimization of New Product Introduction Process, the companies can enable significant productivity and cost saving. Mastering a New Product Introduction is a longstanding challenge for the companies. But, once they understand it they can enjoy the great success for a long-run.

Below is the list of methods, you can improve the NPI process

A Structured Approach

The structured approach is certain to improve profitability and customer satisfaction. This method includes the following stages that can result in the project success:

  • Team managers should develop the standard work for supporting the future process.
  • There should be proper process development, process validation, and management.
  • By introducing a range of proven approaches and techniques like Design Failure Mode Effect Analysis, Statistical Process Control to an NPI, you can improve the productivity.

Focus on Operational Productivity

It is necessary that managers along with their team members manage and plan stock complications precisely. With this, the engineers should give proper attention to the product inventory control and boost supply chain cooperation for effective results.

Design with Excellence

Before the successful launching of a product, it is mandatory that you create a product plan in a way that it will make your product to stay in the market for the long run as it will also open the door for your organization to earn more profit.

Deep Insight to Company Information

It is important that before creating any plan, you should give a proper access to the previous manufacturing procedures and tools. By keeping track of products in mind throughout the process, you need to pre-define processes and indicators.

Integration into Current Platform

To update business systems instantly, it is necessary that the team managers should schedule everything with perfection. Everyday new technology comes in the introduction and gives a new face to every organization via promoting their product or brand.

Study the Customer Needs and Market Demand

Before creating or implementing any plan, it is important to give a deep study to the market. Read and analyze all the market profits, processes that you have followed to introduce a new product in the market. With this, you will get an exact idea that what you have to do next for the successful product launch.

Compliance Cost

Quality is the primary characteristic that sets apart one product or business from another. It is important to manage the quality of a product, doesn’t matter how much it is costing. Higher the quality of a product will lead to higher profitable results.

Increase in Competitive Advantage

New Product Introduction Process should be efficient enough that it can produce products within an allotted timeframe. The company should focus much on that how to satisfy customers as the audience will be satisfied only then an organization can have a huge profit.


To raise the business standards in the market, it is important that your company is capable of delivering more productivity on time and with a unique concept. And, to accomplish this task make sure that your New Product Introduction Process goes well!