5 effective CRM-solutions for service automation

Exclusive client experience, formed on the basis of an ideal service, has become a key competitive advantage in the world ruled by consumers. Below you will find a selection of CRM solutions that will help automate customer service processes and bring them to perfection.

Strong and reliable companies are characterized by high business standards – defect-free production, high product quality and punctual deliveries. To offer the customer a product that meets his needs at a price that satisfies his expectations is not enough. The way to his heart lies through the ideal service. Convenient registration of an order, its prompt execution, fast delivery and high-quality customer support is what forces the customer to buy from you again and again.

According to statistics, 66% of customers refuse to use the company’s services because of poor-quality service. Faced with an incompetent service, only 37% of them are ready to give a second chance to the company. This forces the companies to look more closely into their business processes, automate them in order to improve service standards, and reduce costs. We compiled a list of 5 service desk solutions that will help you organize an effective service operation.

  1. Bpm’online

Bpm’online is a cloud-based product for managing client requests across all communication channels, offering The manufacturer offers different packages:  customer center for companies that want to automate work with client requests, and service enterprise to organize a single customer service center and internal units, taking into account ITIL recommendations. Key features of the service desk are:

  • Management of the client base: the system accumulates all information about customers in one place, automatically fills profiles, stores the service history, provides a wide range of tools for segmentation and analytics of the customer base;
  • Omnical communication: the integration with the mail services, telephony and the site, allows you to work with customer requests from different channels in a single window;
  • Full contact center: a single operator window allows the contact center employee to work with daily tasks, process call queues, make mass communications, etc;
  • History of appeals: the system automatically registers the appeals, fixes their history, systematizes and collects them in one section;
  • A systematic catalog of services and products.


  1. Jira Service Desk

JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. The Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service.

https:// atlassian.com/software/jira/service-desk

  1. Zoho Desk

This web-based customer service application helps your company build stronger relationships with customers. It’s customizable, convenient to use, and cost-effective.

Zoho Desk:

  • Gives your team the best tools to help customers while automating frequent tasks that otherwise take up more time;
  • Helps bring together employees from across departments, to give customers a truly unified customer service experience;
  • Creates availability over a variety of channels—email, phone, live chat, social media, etc.;
  • Allows you to customize extensively and integrate it with other apps.


  1. Freshdesk

Freshdesk is a cloud based solution that offers everything a business needs to deliver exceptional support. Freshdesk is affordable, and is free forever for the first three agents. Freshdesk offers all the tools companies need – robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more.


  1. Vision Helpdesk

This service desk is an all- in-one customer support help desk that allows you to manage various channels like E-mail, web-forms, Twitter, Facebook, Calls. Vision Helpdesk offers unique Customer Service Software Tools:

  • Help Desk Software (Multi Channel Help Desk)
  • Satellite Help Desk (Multi Brand Help Desk)
  • Service Desk (ITIL / ITSM Help Desk)