Planning an Office Renovation? Here Are Some Things to Keep in Mind

If you or someone you know are planning an office renovation you probably know how many variables there are to think about. It can seem very overwhelming, especially if this is your first time doing something like this. If you are not a contractor or have experience with architecture or design you may be afraid that you are going to miss a step or forget to consider something that is very important. As with anything, it always helps to have a plan and figure out the best way to do things in advance. An office renovation is a project that affects so many people so you want to make sure you do it right or it could cause a lot of loss in profit. Imagine if your employees did not have a place to work, or if you did not have anywhere to bring clients for meetings. Because this is such an important project, you should take a look at the helpful tips below.

Get Your Priorities Straight

Before you begin a project like an office renovation you will want to figure out what the goal of the project is. Are you simply expanding the space to allow room for more desks or cubicles? Are you looking to add more common space and meeting areas to increase collaboration? Another big trend in office design is to include space for amenities such as a kitchen, nap space, work out facilities, yoga studio, meditation room, or other modern-day office conveniences and comforts. Your next decision regarding priority should be weather you are going for quality or budget. This does not have to be an across the board decision, it can vary depending on each aspect of the renovation, but be sure to make these boundaries clear before beginning to process to save yourself a lot of headaches in the future.

Think About Flooring First

The floor is very important to figure out so you can decide the parameters of everything else. You never want to compromise on the quality of the floor since it will be the aspect of your office that receives the heaviest wear and tear. If you are looking for quality floor at discount prices you should check out Lumber Liquidators. You will most likely need more than one type of flooring in your office space due to different types for the kitchen, bathroom, work area, and other areas you may be including for amenities.

Get Everyone’s Opinion First

Ok, so maybe not everyone’s opinion but the key is to get the opinion of everyone who has a stake in the project or a right to a vote in some way. The last thing you want is to get half way through a project and find out that you need to make a major change because something was not approved by everyone in advance. Save yourself the headache and make all plans clear from the start. It is also smart to have monthly meetings to discuss the different aspects and progress of the renovations with everyone involved.


Hоѕt employers рау a fixed fее tо thе labour hire аgеnсу, whісh includes аll іnѕurаnсеѕ, tаxеѕ, statutory charges, and other fees. Thе еmрlоуееѕ аrе раіd directly by thе аgеnсу, bесаuѕе thе аgеnсу, nоt the host еmрlоуеr, еmрlоуѕ thеm. A ѕаmрlе bіllіng calculation could bе as fоllоwѕ;

Amоunt сhаrgеd tо host еmрlоуеr (thе сlіеnt);-

Bаѕе rаtе of pay: $19.78

Suреrаnnuаtіоn 9%: $1.78

Wоrkеrѕ compensation іnѕurаnсе: $0.21

Pауrоll tаx: $0.89

Admіnіѕtrаtіоn fее: $1.66

Mаrgіn: $4.72

Tоtаl billed to сlіеnt: $29.04 +GST реr hоur

Thе role оf the аgеnсу іѕ tо rесruіt аnd ѕеlесt thе most appropriate ѕtаff fоr their сlіеntѕ’ rоlеѕ, аnd іmроrtаntlу, tо mаіntаіn a рооl оf аvаіlаblе wоrkеrѕ fоr the various аѕѕіgnmеntѕ that might arise from dау tо dау. The аgеnсу іѕ nоt оf much uѕе to their сlіеntѕ іf thеу dоn’t hаvе аррrорrіаtе ѕtаff when rеԛuіrеd. Lаbоur hіrе іѕ a convenient орtіоn for companies whо nееd staff, but dоn’t want tо (оr саn’t) hіrе dіrесtlу. In Australia іn 2002, thеrе were over 230,000 lаbоur hіrе workers ассоrdіng to the Auѕtrаlіаn Prоduсtіvіtу Cоmmіѕѕіоn, аnd thаt number іѕ соntіnuіng tо trend upwards. Fоr a lооk аt why ѕо many соmраnіеѕ are using аgеnсіеѕ, check оut thе fоllоwіng bеnеfіtѕ (Ref: ftworkforce).

1) Flеxіbіlіtу – іf a new shipment оf stock аrrіvеѕ, thеrе аrе more ѕtаff аvаіlаblе оn саll to deal wіth it. Sіmіlаrlу, a small соmраnу саn fееl соmfоrtаblе tendering or ԛuоtіng for a big соntrасt, bесаuѕе thеу knоw thеу can ассеѕѕ ѕtаff to bасk thеm uр іn thе еvеnt thеу win thе соntrасt.

2) Nоn-соmmіtmеnt – mаnу іnduѕtrіеѕ are ѕеаѕоnаl, rеԛuіrіng a larger wоrkfоrсе during ѕоmе times of the уеаr, аnd lеѕѕ wоrkеrѕ durіng оthеr tіmеѕ. By uѕіng аn agency, companies саn еаѕіlу іnсrеаѕе оr decrease thеіr staff lеvеlѕ as rеԛuіrеd.

3) Once оff assignments аrе OK – іf a сlеаnіng соmраnу hаd a соntrасt tо dо a major сlеаn on a cruise ѕhір thаt dосkеd in town only оnсе a year, thеу соuld easily have thе right lеvеl of ѕtаff for the jоb аlmоѕt overnight, whereas it would nоt bе рrасtісаl tо employ hundrеdѕ оf ѕtаff for thе entire уеаr juѕt wаіtіng fоr thе ship to arrive.

4) Outsourced HR – соmраnіеѕ саn spend hundreds of hours аdvеrtіѕіng, іntеrvіеwіng, сhесkіng bасkgrоundѕ, сhесkіng references, аnd mаkіng ѕеlесtіоnѕ – оnlу tо hаvе tо repeat thе рrосеѕѕ a few wееkѕ down the lіnе іf thе еmрlоуее doesn’t wоrk out. Bу using a аgеnсу, thіѕ nо lоngеr іѕ thе рrоblеm оf the соmраnу; іnѕtеаd it’s handled by the аgеnсу entirely.

5) Outsourced рауrоll аnd аdmіn – іntеrрrеtіng аwаrdѕ, саlсulаtіng timesheets, rеѕроndіng tо ѕtаff еnԛuіrіеѕ, аnd рrосеѕѕіng рауrоll аrе tasks thаt соnѕumе substantial amounts оf time. Whеn an employer сhооѕеѕ tо engage staff thrоugh аn аgеnсу, thеѕе funсtіоnѕ аrе аll performed еxtеrnаllу, removing thе administrative burdеn frоm іn-hоuѕе ѕtаff.

Thе term labour hіrе is mаіnlу an Australian tеrm – in оthеr соuntrіеѕ іt’ѕ known as staffing or mаnроwеr, аnd thе companies who рrоvіdе the service are called mаnроwеr agencies оr ѕtаffіng agencies.

Mоѕt lаbоur hire соmраnіеѕ will аllоw thе hоѕt еmрlоуеr tо dіrесtlу hіrе thе wоrkеr, іn еxсhаngе fоr a рlасеmеnt fее. For example – іf Tоmѕ Bread Company hіrеd a delivery drіvеr (we’ll саll hіm Frеd) through аn аgеnсу tо rерlасе thе nоn-rеlіаblе drіvеrѕ he’d ѕо far had, аnd found thаt Frеd was асtuаllу a grеаt аnd reliable еmрlоуее, hе wоuld оbvіоuѕlу want to еmрlоу Frеd реrmаnеntlу. In order tо do so, he wоuld рау the placement fее tо the agency, аnd Fred wоuld сеаѕе tо wоrk for thе labour hіrе аgеnсу аnd wоuld commence іmmеdіаtеlу аѕ a direct еmрlоуее of Toms Brеаd Cоmраnу.

Thе іѕѕuе of rеѕроnѕіbіlіtу fоr ѕаfеtу аnd wеllbеіng оf thе wоrkеr is аn area thаt both labour hіrе аgеnсіеѕ and hоѕt еmрlоуеrѕ alike muѕt рау сlоѕе аttеntіоn tо. In thе event that a lаbоur hіrе wоrkеr gеtѕ іnjurеd, bоth thе lаbоur hire аgеnсу аnd thе hоѕt company аrе responsible. In a recent Auѕtrаlіаn court case, a hоѕt еmрlоуеr and a lаbоur hire company wеrе fіnеd $120,000 оvеr an іnсіdеnt which оссurrеd whеn a lаbоur hire wоrkеr operated a fоrklіft dеѕріtе nоt bеіng appropriately trаіnеd or lісеnѕеd to dо so, rеѕultіng in thе forklift rolling over аnd the worker lоѕіng his lеg аѕ іt wаѕ сruѕhеd.

Thе Perth Magistrates соurt fіnеd host еmрlоуеr Beds Pluѕ $80,000 fоr fаіlіng to ensure thе рrоvіѕіоn оf a ѕаfе wоrkрlасе, and the labour hіrе соmраnу Flеxі Stаff was fined $40,000 fоr thе same оffеnсе. Although thіѕ саѕе might ѕuggеѕt thе lіаbіlіtу rests mainly wіth thе hоѕt еmрlоуеr, this іѕ nоt necessarily the case – thе courts vеrу much take a case-by-case аррrоасh to dеtеrmіnіng lіаbіlіtу, and соnѕіdеr fасtоrѕ іnсludіng how muсh mоnіtоrіng аnd іnѕресtіоn of thе hоѕt еmрlоуеr іѕ dоnе bу thе labour hіrе соmраnу.

Any аgеnсу thаt tаkеѕ their rоlе ѕеrіоuѕlу wіll do rеgulаr site аudіtѕ to еnѕurе thеіr ѕtаff аrе bеіng аѕ ѕаfе as роѕѕіblе, аnd tо еnѕurе that their ѕtаff аrе аррrорrіаtеlу trained аnd lісеnѕеd fоr thе tasks thеу are саrrуіng оut.

In аddіtіоn to benefits fоr thе hоѕt companies, thе staff who wоrk fоr a labour hіrе company аrе оftеn mоrе ѕаtіѕfіеd wоrkіng fоr a lаbоur hіrе соmраnу thаn they wоuld bе working directly fоr a single company. The rеаѕоnѕ given include changing wоrk еnvіrоnmеntѕ – they don’t gеt ѕtuсk іn the rut wоrkіng wіth thе ѕаmе реорlе all the time, frееdоm of саѕuаl wоrk – they knоw they won’t саuѕе anyone tоо muсh іnсоnvеnіеnсе іf thеу need to tаkе a wееk оr twо оff wоrk, аbіlіtу tо wоrk close tо hоmе – thеу оnlу ассерt jоbѕ within a сеrtаіn dіѕtаnсе оf thеіr hоmе, аnd mоѕt of аll – орроrtunіtіеѕ to progress tо bеttеr positions аѕ thеу bесоmе more experienced with thеіr еmрlоуеr.

global marketplace and achieve cooperation

Hearing about a company called Exergy and wondering what’s behind the name? Here’s a brief introduction that should answer all the questions you might have!

In 2000, Claudio Spadacini established a company by the name Exergy. In short, it was a project that focused on taking advantage of renewable energy sources. In 2011, it became a subsidiary of a larger company called “Italian Maccaferri Industrial Group”. Exergy is now a very successful enterprise that employs people with strong cultural and professional background and operates from a number of different countries. But what’s it all about?

In 2005, the company realised that there was strong demand for a device that would make use of lower-temperature heat sources. It would need to be able to convert such sources into energy: that was the starting point for what would have begun during following years.

In 2009, Exergy managed to produce a turbine capable of converting lower-temperature heat sources into energy. They named it the Radial Outflow Turbine, and it made use of the so-called Organic Rankine Cycle, the thermodynamic principle which is at the base of turbine operation.

Once this project was completed, the company was ready to launch their product. That happened in 2009, and Exergy has been growing ever since. They’ve managed to enter the global marketplace and achieve cooperation with many countries in their mission to put their technology to good use. The applications of the Radial Outflow Turbine are today numerous, but the most important one involves reducing energy waste and optimising energy production processes in the field of industry.

Exergy is one of those companies that will exert a very positive influence on the way we generate energy and take care of our environment. According to Mr. Spadacini, one of the company’s goals is to keep delivering high-quality service, but also to develop the project even more, so that other companies and countries may see it for what it’s worth!

What are the advantages of hiring outsourced IT support Toronto services?

Experience a hassle-free computer-based business by outsourcing the IT support services. Being the business owner, you must agree with the fact how important it is to maintain a close relationship with a reliable IT company offering high-end tech support solutions at a very affordable cost. If you are still in a fix and want to know why you should opt for the outsourced IT support Toronto services or any other place, then you can know the advantages of hiring such companies.

Here, we will take a close look at the certain advantages which you are going to experience by outsourcing the IT support services of your business—

An assurance of immediate help

The experts offering the outsourced IT support always keep a close look at the network, servers, data backup, malware or virus attacks etc. Visit to know the different types of IT services they offer to the distant customers. With the help of cloud technology, things have become less complex unlike before. Especially, when it comes to IT support solutions, the specialists know how to apply the end-to-end technology in helping their clients in resolving the glitches of the computers or the network systems by offering the high-end services.

Keep the computers protected

Let the IT support specialists in Toronto to whom you have outsourced the technical services, maintain the computers along with the servers etc. It is not that for every technical glitch in the systems, you need to have a technician rush in to check the health of the computers. With the help of the advanced IT support solutions, the expert technicians can remove the glitch from the systems without hampering the workflow.

Uninterrupted workflow ensured

Often you may notice that because of a hardware, software or network failure, the employees have to wait for several hours. If the small business doesn’t have any in-house technical support, then the business owner has to look forward to finding and hiring a reputed tech support individual. The whole episode can be time-consuming and the workflow is hampered for the glitches. To avoid such circumstances, tie up with the companies offering outsourced IT support Toronto. Again, on the contrary, this can be a great way to save the maintenance you bear for the computers and other machines. Considering the current market standards, the IT support specialists in Toronto offer competitive rates.

You don’t have to maintain an IT employee

The startups and small business owners often find it difficult for affording a full-time tech support expert or an individual department. If you think the same, by outsourcing the IT maintenance task of your business to a distant company offering IT support services Toronto or any other region can be a cost effective investment. Instead of hiring a full-time IT employee in your business payroll, it is a better idea to maintain a close association with a reliable offshore company dedicated to offering the best-in-the industry tech support solutions to their clients.

These are some of the top advantages of the outsourced IT support services.


Reasons for taking professional help when writing a college essay

When it comes to writing an essay many of us have no idea where to start. In college days, there is lots of pressure on a particular student’s mind. He / She not only have write essay, dissertation, case study and project files but also have to study every other subject just as well to get good grades. Among all this hustle we forget to give importance to the one thing that will ultimately fetch us the bulk of marks that is the essays.

Good writing skills

There are some agencies online which are run by professional who help us in creating a master piece of an essay. They provide their service at a cost obviously like any other professional but their work is of top notch quality and they also provide quality assurance. All of them are not so reliable, so to name one authentic site, for example: is great place to explore new ideas for college essay. There services have benefited beginner as well as professional in their daily hustle.

Now many of the reader may be asking as to why we should consider taking help from professional for college essays. Well to answer that question, these websites not only help with college essay but with dissertation report and case study of many varieties, and secondly there are many aspects of writing a premium quality essay which might elude our eye but will be provide by them. To name some of the common mistakes which we do in producing a quality product are:

Essay writing

  1. Lack of writing skills: May be very hard to admit for some to admit but it is a fact, that certain people lack the basic writing skills when it comes to writing an essay. For these groups of people seeking professional help is a better option to score good grades.
  2. Knowing the various types of Essay: There are many who have the basic skills to write an essay but lack the knowledge about the various format of an essay. There are many types of essays narrative, descriptive are some of them. According the question asked the writer must understand what kind of essay is asked from them. If they get the type of essay wrong no matter the quality of essay they write, the grades would be very poor or else the essay will be discarded.
  3. Knowing when to put the right Punctuations: Many of us write on a stretch without using the punctuation we don’t often notice but when the grades come back they are poor but according to us the writing was of top quality then what was it that resulted in bad grades, the Punctuations.
  4. The length of the essay: While writing an essay we usually overwrite or are left short on words. While writing, it is a very difficult problem to deal with to maintain the number of words asked in the question. Well thanks to these professional websites we don’t have to worry about it anymore as they will fit the essay perfectly as you desire.
  5. Lack of originality: Well it was bound to happen with so many essay going all around the originality factor comes into play, a lot of time unknowingly we write similar quotes or line as someone else’s published paper and suddenly we have a breach of originality. In higher standards of studying this is actually a major problem causing many of the student sleepless nights.
  6. Research material: While writing an essay the most important aspect is the research which is done on that topic, no matter which type of essay we write we need to know the facts about a certain event or thing to write about the event or thing details. While the research part sounds so easy, it is actually very difficult to get the right materials for the paper a lot of in depth research is needed which eats up quite a handful of time which we could have spent working on something else. Another reason to go online and get help from the professionals, they would do all the hard research work for you, while you could be concentrating on something more important, yet you research will be complete and your paper would have in-depth facts that will prove to be key points in fetching good grades.

These are the basic common problems which we face and the reasons as to why we should consider getting professional help.

How to Use Stickers and Labels to Advertise Your Business

Do you remember all the stickers that you collected as a kid? Those who grew up in the 1980s purchased and collected stickers from different sources that they stored and displayed inside binders and folders. While sticker collecting isn’t as popular today, you can still use these little labels to appeal to customers and advertise your business. The adhesive on the back of each one lets you stick the labels onto different materials, but you’ll also want to pass out stickers to some of your customers and let them advertise for you.

Go Rogue

The next time that you find yourself walking down the streets, keep your eyes peeled for any stickers or labels that you come across. Many artists and bands use stickers as a way to advertise their work. They place these stickers on utility poles, the sides of buildings and anywhere else they can reach. This is a fun form of viral marketing that can help your business grow. Go rogue and post as many of your stickers as you can in out of the way places as well as in popular places around town to get people talking about your business.

Sell Stickers

If you pay attention to the cars that pass you on the highway, you might notice that many people have bumper stickers from their favorite stores and restaurants on the back of their vehicles. These stickers are especially popular among travelers who like sharing their experiences with others, but some people also display stickers from their favorite local companies. You can offer waterproof labels for sale from your business that won’t peel off and won’t fade when exposed to the sun or rain. Anyone who drives by a customer’s car will get a look at your sticker.

Hand Out Free Designs

Creating two or more different types of stickers is a great way to advertise your business. You can create some more intricate designs that you sell to customers and make some basic or plain stickers that you hand out for free. Customers can grab one of the free stickers when they stop by your business or when they make a purchase. Free stickers can also serve as a promotional tool when you set up at an event or attend a trade show. These small stickers act as a free gift for prospective customers and allows them to advertise for you.

Stickers are more than just simple decorations. You can now make custom designs that include as much information about your company as you want to share like your email or physical address and phone number. Customers can use those stickers to advertise your business everywhere they go.

What is the difference between Leadtrekker and a customer relationship management (CRM) system?

What is a customer relationship management system?

Customer relationship management systems make use of software that compiles customer information into a coherent database. It is usually a collection of contact information such as names, phone numbers and email addresses. The information is easy to access when a CRM system is used as all the data is in one place. The CRM system is based on the customer lifecycle. The customer lifecycle is based on four main elements, namely:

  • Marketing
  • Sales
  • Orders
  • Support

The marketing department is in charge of generating leads and running campaigns so that the CRM receives data to work with. Sales refer to the conversion of leads (into sales)and these are quantifiable. Orders refers to invoices to deliver products. And finally, support entails the training on the use of the productand/or providing services to customers.

What is Leadtrekker?

Leadtreakker is a lead management system. Leadtrekker is not a CRM; it is not a database or collection of information. Leadtrekker is active lead management software. This software actively tracks leads and does much more.

Leadtrekker creates a client database and tracks the progress of generated leads. This includes assigning leads to the relevant parties with real-time SMS and email notifications. If the lead is not followed up on, someone with seniority will be notified that the person responsible for the lead is late. This way you can never lose a lead again. The lead will be nourished and nurtured from generation to sale – every time!

Not only can Leadtrekker compile client information for later retrieval, but it also tracks and stores leads. Tracking and storing leads enables you to measure the leads’ progress and identify where they originated from. This is valuable business information. Knowledge is power: Leadtrekker collects every bit of information so that you have all the power you need to generate and track leads so as to successfully execute sales.

You may think it would be difficult to integrate this into the complex and extensive systems you already have in place but luckily for you, Leadtrekker has thought of everything. It is compatible with most content management systems (CMSs) like Drupal and WordPress which makes the integration of Leadtreakker unbelievably simple.

You may also be wondering where the, Why choose Leadtrekker? section is. But in all honesty, the real question is, Why aren’t YOU using Leadtrekker? Scramble for the contact page now. Change the way you do business. Get Leadtrekker today!

Steps in Outsourcing Accounting Services for Your Online Business

You have a lot of options when it comes to accounting services. All of them have pros and cons. The most popular choice is hiring an accountant, working with you full-time. This is perfect for big companies that need several accounts. The downside is that regardless of the size of the task, you need to pay the accountant. The pay also includes benefits just like other regular employees. If you are running a small business, this won’t work. It might be too costly.

Another option is downloading accounting software. It is the cheapest option and is seemingly the most practical. However, in reality, accounting software is not perfect. You might encounter errors along the way and sometimes you might be unable to spot them. Besides, even if you are using the software, you still need an actual employee to encode the information to be processed. It also takes time learning how to use the software.

This is why it is best to outsource accounting services from a firm. You only partner with them if you need their services. Once the task has been completed, you can terminate the contract. You can partner with them again the next time you need them.

The best choice

To get the best accounting firm, there is no need for you to go to the actual office and make transactions. You can check the information on their website. You can call them or send an email to confirm the information that you have read.

Once you have found legitimate companies, narrow the options down based on their affordability. The next step is to read reviews. You should only partner with firms that have a proven track record when it comes to accounting. Ignore other companies that are quite questionable or those with negative reputations.

Do a trial transaction

The good thing about partnering with firms is that you don’t have to stick with the same firm forever. In fact, you can partner with them once so you will know if they can really work well with you. This also gives you information about their promptness in submitting what you have asked of them.

If you are satisfied, you can always partner with them the next time around. Most of all, you need to sign a contract telling them that the information shared with them must be kept strictly confidential.

There are great Central London accountants working for firms. You can easily find them if you are patient in searching for information online. Keep in mind that you have deadlines to meet and penalties to pay if you can’t find someone to accurately finish all the accounting requirements.

The Essential Factors to Remember when Handling a Workplace Investigation

Conducting an investigation in the workplace is a very serious task, one of the most stressful an HR employee could ever do. Conducting an investigation requires knowledge of the laws (which are constantly changing), an understanding of human nature and psychology, and a great deal of sensitivity. A lot depends not only on the outcome of the various inquiries but also on the way these were conducted.

It certainly isn’t for the faint of heart, but luckily there are many experts who have years of experience and who are willing to share their invaluable advice. Do you need to perform one of the hardest tasks an HR officer has to face? Here are the essential factors to remember when handling a workplace investigation.

Make a plan

First of all, gather as much information as you can without involving other people. This may be very limited, but it’s a good start. Next, list down the questions you need answered, and how those questions could possibly be answered. You need to formulate a plan in order to work as efficiently as possible.

Gather evidence

List down what kind of evidence you need – and how you can obtain such evidence. Often you’ll find that the evidence is easy to obtain, although you should never count on that. Go to the most obvious sources first in order to save time and energy.


Questioning is a stressful task. List down before the interview what kind of information you hope to gain, and stick to your script. It’s always better to ask open-ended questions and give the employee time to talk and explain him- or herself. Always remain calm and professional, and avoid confrontation or aggressive tactics. Make sure the whole interview is recorded, and have the recording transcribed by professional UK transcription services. There are many transcription specialists around, but it’s best to have your recordings transcribed by a UK transcription company.

Calmly and politely

It’s often difficult to remain calm and refrain from confrontational approaches, especially when it’s a “he said, she said” case. However, it’s always wise to ask yourself the following: “By asking this particular question, what is my potential risk and what is my potential reward?” Be professional and keep the goal in mind.

Be efficient

It’s important to be thorough, but it’s equally important you be quick and not waste anyone’s time or make people unnecessarily uncomfortable. Be efficient.

It’s very important that throughout the whole process of investigating, the HR officer maintains confidentiality; it’s crucial that the people in question are protected as much as possible, and that the rest of the staff doesn’t lose trust and allow their morale to slip. When the reputation, livelihoods, and possibly the future of people are at stake, the issues must be handled with sensitivity and professionalism.

Service Desk Solutions for Your Business

                 5 effective CRM-solutions for service automation

Exclusive client experience, formed on the basis of an ideal service, has become a key competitive advantage in the world ruled by consumers. Below you will find a selection of CRM solutions that will help automate customer service processes and bring them to perfection.

Strong and reliable companies are characterized by high business standards – defect-free production, high product quality and punctual deliveries. To offer the customer a product that meets his needs at a price that satisfies his expectations is not enough. The way to his heart lies through the ideal service. Convenient registration of an order, its prompt execution, fast delivery and high-quality customer support is what forces the customer to buy from you again and again.

According to statistics, 66% of customers refuse to use the company’s services because of poor-quality service. Faced with an incompetent service, only 37% of them are ready to give a second chance to the company. This forces the companies to look more closely into their business processes, automate them in order to improve service standards, and reduce costs. We compiled a list of 5 service desk solutions that will help you organize an effective service operation.

  1. Bpm’online

Bpm’online is a cloud-based product for managing client requests across all communication channels, offering The manufacturer offers different packages:  customer center for companies that want to automate work with client requests, and service enterprise to organize a single customer service center and internal units, taking into account ITIL recommendations. Key features of the service desk are:

  • Management of the client base: the system accumulates all information about customers in one place, automatically fills profiles, stores the service history, provides a wide range of tools for segmentation and analytics of the customer base;
  • Omnical communication: the integration with the mail services, telephony and the site, allows you to work with customer requests from different channels in a single window;
  • Full contact center: a single operator window allows the contact center employee to work with daily tasks, process call queues, make mass communications, etc;
  • History of appeals: the system automatically registers the appeals, fixes their history, systematizes and collects them in one section;
  • A systematic catalog of services and products.

  1. Jira Service Desk

JIRA Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting. The Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service.


  1. Zoho Desk

This web-based customer service application helps your company build stronger relationships with customers. It’s customizable, convenient to use, and cost-effective.

Zoho Desk:

  • Gives your team the best tools to help customers while automating frequent tasks that otherwise take up more time;
  • Helps bring together employees from across departments, to give customers a truly unified customer service experience;
  • Creates availability over a variety of channels—email, phone, live chat, social media, etc.;
  • Allows you to customize extensively and integrate it with other apps.

  1. Freshdesk

Freshdesk is a cloud based solution that offers everything a business needs to deliver exceptional support. Freshdesk is affordable, and is free forever for the first three agents. Freshdesk offers all the tools companies need – robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more.

  1. Vision Helpdesk

This service desk is an all- in-one customer support help desk that allows you to manage various channels like E-mail, web-forms, Twitter, Facebook, Calls. Vision Helpdesk offers unique Customer Service Software Tools:

  • Help Desk Software (Multi Channel Help Desk)
  • Satellite Help Desk (Multi Brand Help Desk)
  • Service Desk (ITIL / ITSM Help Desk)